Frequently Asked Questions

You must be at least 18 years of age — or the higher minimum required by the applicable operator license jurisdiction — to register and use 877but. The Platform strictly enforces age verification as part of the KYC process. Any account found to belong to a person under the minimum age will be closed immediately and all associated funds returned.

No. Each user is permitted to hold only one registered account on 877but. Creating duplicate accounts — whether under your own name or a different identity — is a violation of the Terms and Conditions. Multiple accounts may be suspended without prior notice and any associated balances may be forfeited under the Platform's anti-fraud policy.

Pakistani users are typically required to submit a valid Computerised National Identity Card (CNIC) — front and back — along with proof of address such as a utility bill or bank statement issued within the last 90 days. A selfie or liveness check photograph may also be required. All documents must be genuine and unaltered. Submitting false or modified documents is strictly prohibited.

In most cases, identity verification is completed within 24 to 48 hours after you submit all required documents through the Platform's secure verification portal. During high-volume periods, processing may take a little longer. If your verification is pending for more than 72 hours, contact 877but support at [email protected] for an update.

Yes. You can update your contact details through the account settings section of the Platform. For security reasons, some changes — particularly to your registered email — may require additional verification to confirm the request is authorised. Contact support if you experience any difficulty completing an account detail update.

Available deposit methods depend on the Operator's current configuration. Payment rails commonly referenced for Pakistani users include mobile wallets such as Easypaisa and JazzCash, instant transfer via Raast, and inter-bank transfers through banks such as HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options including BTC, ETH and USDT may also be available. These are context references only — these providers do not endorse gambling.

Minimum deposit amounts are set by the Operator and may vary by payment method. Typical minimums range from PKR 500 to PKR 1,000 for mobile wallet deposits, though exact figures are subject to change. Always check the deposit page within your account for the current minimum applicable to your chosen payment method before initiating a transaction.

Withdrawal processing times vary by method and account verification status. Once your KYC is fully verified, most withdrawals are processed within 24 to 72 hours. Bank transfers to HBL, UBL or Bank Alfalah may take an additional 1 to 2 business days depending on the receiving institution. Cryptocurrency withdrawals are typically faster. Large withdrawals may be subject to additional compliance review.

877but does not typically charge platform-side fees for standard deposits or withdrawals. However, your bank or mobile wallet provider may apply their own transaction charges or currency conversion costs. Always check your provider's fee schedule before initiating a transaction. Cryptocurrency transfers may also be subject to network fees outside 877but's control.

Withdrawals may be held if your KYC verification is incomplete, if there is an outstanding bonus wagering requirement on your account, if the transaction triggers a compliance review, or if the withdrawal amount exceeds standard processing thresholds. If your withdrawal has been pending for more than 72 hours without explanation, contact support at [email protected] with your account details and transaction reference.

No. All withdrawals must be made to a payment method registered in your own name — the same account holder name on your 877but profile. Third-party withdrawals are strictly prohibited under the Platform's anti-money laundering policy. Attempting to withdraw to a different person's account will result in the request being declined and may trigger a compliance review.

877but covers a wide range of sports markets. Pakistani users will find extensive coverage of cricket — including Pakistan national team matches, PSL T20 fixtures, ICC tournaments such as the World Cup and Champions Trophy, and bilateral series. Other available sports typically include football, tennis, basketball and UFC/MMA. Live in-play betting is available on selected events. Market availability depends on the Operator's current offering.

The 877but Platform gives access to a broad selection of casino games, including live dealer tables such as live roulette, live blackjack, live baccarat and live game shows, as well as a full library of slot titles spanning classic reels to video slots with bonus features. RTP percentages displayed across the Platform are illustrative unless confirmed as current figures by the Operator.

In-play betting allows you to place wagers on a sporting event after it has started. Odds update in real time to reflect the current state of the match — for example, during a PSL T20, odds on a team's win probability shift after every over or wicket. A bet is only accepted once the Platform confirms it and issues a reference number. Bets placed during a live feed delay may be processed at different odds or voided.

RTP stands for Return to Player — it is the theoretical percentage of wagered money a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average over millions of spins. RTP is a statistical average, not a guarantee of any individual session's outcome. Higher RTP games generally offer better long-term value, but variance also affects results.

Games and betting outcomes on 877but are managed by the licensed Operator, whose platform is subject to regulatory oversight in the jurisdiction of its gaming licence. Live casino games use certified random number generation (RNG) systems or real physical equipment managed by trained dealers. Sports betting results are determined by the official outcomes of the relevant events. The Operator's decision on any disputed outcome is final, subject to the formal dispute process outlined in the Terms & Conditions.

A welcome bonus is a promotional offer available to new users upon their first deposit on the Platform. It typically takes the form of a deposit match — for example, a 100% match up to a specified amount — crediting bonus funds to your account alongside your deposit. To claim it, register a new account, complete any required verification steps, and make your first deposit as directed by the promotion's terms. Always check the specific bonus terms before depositing.

Wagering requirements specify how many times you must bet your bonus amount — or bonus plus deposit — before the resulting balance can be withdrawn. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 150,000 in qualifying bets before withdrawal becomes available. Different games may contribute different percentages toward the wagering total. Always read the promotion's terms before accepting any bonus.

Not always. Most bonuses on 877but specify which game categories qualify for wagering contribution. Live casino tables, for example, often contribute less — or nothing — toward a sports bonus wagering requirement, and vice versa. Some promotions are game-specific. The contribution percentages and restricted games are listed in each promotion's individual terms. Playing a restricted game with bonus funds may result in forfeiture of the bonus.

Bonus figures and promotional details shown across the 877but Platform are illustrative unless explicitly confirmed as a current live offer by the Operator. Promotions are subject to change, withdrawal or modification at any time without prior notice. Before depositing with the intention of claiming a specific bonus, verify its current availability and terms directly within your account's promotions section or through the support team.

If you attempt to withdraw before fully completing the wagering requirement on an active bonus, the bonus and any winnings derived from it will typically be forfeited. In some cases, you may be given the option to decline a bonus entirely before wagering begins — which would allow withdrawal of your real-money deposit without the bonus constraint. Check the specific promotion terms for the applicable rules before requesting a withdrawal.

877but protects your account using HTTPS with TLS encryption on all data transmitted between your device and the Platform. Personal data access is restricted to authorised personnel on a need-to-know basis. KYC documents are handled through a secure verification portal. You can further secure your account by using a strong unique password, enabling two-factor authentication if available, and never sharing your login credentials with anyone.

If you believe your account has been accessed without your authorisation, change your password immediately and contact 877but support at [email protected] as quickly as possible. Include your registered email and a brief description of the suspicious activity. The support team can temporarily restrict account access while an investigation is conducted. Do not share your new password with anyone, including support staff.

Responsible gambling controls including deposit limits, loss limits and session time limits can be configured through the Player Protection or Responsible Gambling section of your account settings. Once a limit is set and confirmed, it takes effect immediately. Increases to existing limits are subject to a cooling-off period before taking effect — this is a deliberate safeguard against impulsive changes during a session. For more information, visit our Responsible Gambling page.

To apply for self-exclusion, navigate to the Responsible Gambling section of your account settings and select your preferred exclusion duration — ranging from a short-term cooling-off period to permanent exclusion. If you cannot locate the option, contact support at [email protected] with "Self-Exclusion Request" in the subject line. Once activated, self-exclusion is enforced for the full chosen period and cannot be reversed early. The Platform will also stop sending marketing communications during the exclusion.

877but does not claim that online gambling is licensed, legal or approved by the Government of Pakistan. The Prevention of Gambling Act, 1977, and other applicable regulations may restrict online gambling in Pakistan. Users are solely responsible for understanding and complying with all laws applicable in their jurisdiction. This information is provided for general awareness only and does not constitute legal advice. Consult a qualified legal professional if you require specific guidance on Pakistani gambling law.